Managed IT Services > On-Site IT Support
White-Glove Support.
Right at Your Desk.
While we fix 95% of issues instantly over the network, some situations require an expert in the room. NextGI delivers rapid, professional, on-site technical assistance to keep your physical operations moving flawlessly.
Technician Dispatched
ETA: 25 Minutes
The NextGI Standard
Curated & Educated Staff
Every on-site engineer has a minimum of 5 years of rigorous enterprise experience.
Uniformed Professionals
We respect your corporate environment. Our team arrives cleanly uniformed, communicative, and ready to work.
Zero Disruption
We don’t leave a mess or disrupt your staff. We diagnose, deploy, and verify while acting as an extension of your own team.
Supply Chain Power
The End of the Awkward “IT Guy.”
Let’s be honest: a lot of outsourced IT technicians show up to pristine corporate offices wearing cargo shorts, acting socially awkward, and talking down to the staff.
At NextGI, we believe that world-class technology requires world-class service. Our on-site technicians are a highly curated staff of polite, educated professionals who respect your workspace and provide a true concierge IT experience.
When Do We Deploy On-Site?
While we resolve the vast majority of issues remotely, we deliver hands-on expertise whenever physical intervention or white-glove service is required.
We’re here for you
Concierge & VIP Support
White-glove service is our standard for every level, but we know some situations require absolute perfection. Whether you are onboarding a new C-level executive or setting up a complex boardroom, we handle the physical details so your leadership can focus on their jobs.
Executive workstation and multi-monitor desk setups.
Conference room A/V and smart-board configurations.
Scheduled “floor walks” to address lingering physical tech needs.
Ready for your growth
Physical Hardware & Infrastructure
You cannot install a physical server rack remotely. When hardware fails, offices move, or massive infrastructure upgrades are required, our engineers are on-site ensuring the physical installation matches our strict security and cable-management standards.
Server room deployments and rack cable management.
Office relocations and structured network setups.
Emergency hardware replacements (dead switches, burnt routers).
An Efficient Partnership
Co-Managed Augmentation
For larger enterprises that already have an internal IT director or manager, we provide the highly-skilled “remote hands” required to execute massive deployments or migrations without burning out your internal staff.
Physical deployment for large-scale hardware refresh projects.
Escorting third-party vendors (like ISPs) during circuit installs.
Scheduled project support wherever in the U.S. that you need it.
Instant Dispatch from Downtown Reno.
We base our operations in downtown Reno specifically because of the rapid access to major freeways. If your business experiences a physical emergency, our ITIL-standard triage system triggers an immediate dispatch.
Our technicians are traversing the Northern Nevada Valley daily, meaning we often have an engineer just minutes away from your location.
National Support Network
Have an office outside of Nevada? No problem. We actively manage trusted, vetted local partners across the country to provide guaranteed on-site SLA support for all your locations while we manage the infrastructure centrally.
HQ: Reno, NV
On-Site Support FAQ
Answers about our physical support and dispatch process.